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Website privacy policy

I. PRIVACY AND DATA PROTECTION POLICY

In accordance with the law in force, Cortana Systems (also referred to below as the Website) undertakes to adopt the technical and organisational measures required, at a level of security appropriate to the risk of the data collected.

 

Law incorporated in this privacy policy

This privacy policy is aligned with the Spanish and European law in force on the protection of personal data on the internet. In particular, it follows:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  • Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).
  • Royal Decree 1720/2007 of 21 December approving the Regulation implementing Organic Law 15/1999 of 13 December on the protection of personal data (RDLOPD).
  • Law 34/2002 of 11 July on information society services and electronic commerce (LSSI-CE).

Identity of the controller of the personal data

The controller of the personal data collected by Cortana Systems is: Juan Taulats Vila, with NIF: ES35090909Q (the Controller). Contact details are as follows:

  • Address: Carrer de les Agudes 506
  • Contact phone: 602037859
  • Contact email: hello@cortanasystems.com

 

Register of personal data

In accordance with the GDPR and the LOPDGDD, personal data collected by Cortana Systems through the forms on its pages will be included and processed in our file in order to make it easier to meet, and to meet, the commitments between Cortana Systems and the User, to maintain the relationship created by the forms the User completes, or to deal with a request or enquiry.

In accordance with the GDPR and the LOPDGDD, unless the exception in Article 30.5 of the GDPR applies, a record of processing activities is kept. It sets out, according to their purposes, the processing carried out and the other circumstances required by the GDPR.

 

Principles applicable to the processing of personal data

Processing of the User’s personal data will follow the principles below, set out in Article 5 of the GDPR and in Article 4 onwards of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

  • Principle of lawfulness, fairness and transparency: the User’s consent will be required at all times, after fully transparent information about the purposes for which the personal data are collected.
  • Principle of purpose limitation: personal data will be collected for specified, explicit and legitimate purposes.
  • Principle of data minimisation: the personal data collected will be limited to what is strictly necessary for the purposes for which they are processed.
  • Principle of accuracy: personal data must be accurate and kept up to date.
  • Principle of storage limitation: personal data will be kept in a form that permits identification of the User only for as long as necessary for the purposes of the processing.
  • Principle of integrity and confidentiality: personal data will be processed in a manner that ensures their security and confidentiality.
  • Principle of accountability: the Controller is responsible for ensuring that the principles above are met.

 

Categories of personal data

The categories of data processed by Cortana Systems are solely identification data. Special categories of personal data within the meaning of Article 9 of the GDPR are not processed.

Legal basis for processing personal data

The legal basis for processing personal data is consent. Cortana Systems undertakes to obtain the User’s consent express and verifiable consent to the processing of their personal data for one or more specific purposes.

The User may withdraw consent at any time. Withdrawing consent will be as easy as giving it. As a general rule, withdrawal of consent will not affect use of the Website.

Where the User has provided or may provide data through forms in order to make enquiries, request information or for reasons related to the content of the Website, the User will be told if completing any of them is mandatory because it is essential for the operation concerned.

Purposes of the processing of personal data

Personal data are collected and managed by Cortana Systems in order to make it easier to meet, and to meet, the commitments between the Website and the User, to maintain the relationship created by the forms the User completes, or to deal with a request or enquiry.

The data may also be used for commercial personalisation, operational and statistical purposes, and for activities within the business of Cortana Systems, as well as for data extraction, storage and marketing studies in order to adapt the Content offered to the User and to improve the quality, operation and browsing of the Website.

When the personal data are obtained, the User will be informed of the specific purpose or purposes of the processing, that is, of the use or uses to which the information collected will be put.

How long personal data is kept

Personal data will be kept only for the minimum time necessary for the purposes of the processing and, in any event, only for the following period: 18 months, or until the User requests erasure.

When the personal data are obtained, the User will be told how long they will be kept or, where that is not possible, the criteria used to determine that period.

Recipients of the personal data

The User’s personal data will not be shared with third parties.

In any event, when the personal data are obtained, the User will be informed of the recipients or categories of recipients of the personal data.

Personal data of minors

In accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, only persons over 14 years of age may lawfully give consent for Cortana Systems to process their personal data. If the person is under 14, the consent of parents or guardians is required, and the processing is lawful only to the extent that they have authorised it.

 

Secrecy and security of personal data

Cortana Systems undertakes to adopt the technical and organisational measures required, at a level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and to prevent accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised disclosure of or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data are transmitted securely and confidentially, because transmission of the data between the server and the User, in both directions, is fully encrypted.

Cortana Systems cannot guarantee that the internet is impregnable or that no one will gain fraudulent access to personal data. The Controller undertakes to notify the User without undue delay of a personal data breach that is likely to result in a high risk to the rights and freedoms of natural persons. Under Article 4 of the GDPR, a personal data breach means a breach of security leading to the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or to unauthorised disclosure of or access to such data.

Personal data will be treated as confidential by the Controller, which undertakes to inform of this and to ensure, by a legal or contractual obligation, that this confidentiality is respected by its employees, associates and any person to whom it makes the information available.

 

Rights arising from the processing of personal data

The User has the following rights against Cortana Systems and may exercise them before the Controller. They are recognised by the GDPR and by Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

  • Right of access: the User’s right to obtain confirmation of whether or not Cortana Systems is processing their personal data and, if so, information about their personal data and about the processing Cortana Systems has carried out or is carrying out, including available information about the origin of the data and the recipients of communications made or planned.
  • Right to rectification: the User’s right to have inaccurate personal data corrected or, taking into account the purposes of the processing, incomplete data completed.
  • Right to erasure (“the right to be forgotten”): the User’s right, unless the law in force provides otherwise, to obtain erasure of their personal data where they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn consent and there is no other legal basis; the User objects to the processing and there is no overriding legitimate ground; the personal data have been processed unlawfully; the personal data must be erased to comply with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a child under 14. In addition to erasing the data, the Controller, taking account of available technology and the cost of implementation, must take reasonable steps to inform controllers who are processing the personal data of the request to erase any link to that personal data.
  • Right to restriction of processing: the User’s right to restrict the processing of their personal data. The User has the right to restriction where they contest the accuracy of the data; the processing is unlawful; the Controller no longer needs the personal data but the User needs them to bring claims; and where the User has objected to the processing.
  • Right to data portability: where processing is carried out by automated means, the User has the right to receive from the Controller their personal data in a structured, commonly used and machine-readable format, and to transmit them to another controller. Where technically feasible, the Controller will transmit the data directly to that other controller.
  • Right to object: the User’s right that their personal data not be processed, or that processing by Cortana Systems cease.
  • Right not to be subject to a decision based solely on automated processing, including profiling: the User’s right not to be subject to a decision based solely on automated processing of their personal data, including profiling, unless the law in force provides otherwise.

The User may exercise these rights by written notice to the Controller quoting the reference “RGPD-www.cortanasystems.com”, and specifying:

  • The User’s full name and a copy of their national identity document. Where representation is accepted, the representative must also be identified in the same way, together with proof of authority. A copy of the identity document may be replaced by any other means valid in law that proves identity.
  • A request stating the specific reasons, or the information to which access is sought.
  • Address for notifications.
  • Date and signature of the applicant.
  • Any document that supports the request.

This request and any attachment may be sent to the following address and/or email:

  • Postal address: Carrer de les Agudes 506
  • Email: hello@cortanasystems.com

Links to third-party websites

The Website may include hyperlinks that lead to third-party websites other than Cortana Systems and that are therefore not operated by Cortana Systems. The owners of those websites have their own data protection policies and are, in each case, responsible for their own files and their own privacy practices.

Complaints to the supervisory authority

If the User considers that there is a problem or a breach of the law in force in the way their personal data are being processed, they have the right to an effective judicial remedy and to lodge a complaint with a supervisory authority, in particular in the State of their habitual residence, place of work or place of the alleged infringement. In Spain, the supervisory authority is theSpanish Data Protection Agency (https://www.aepd.es/).

II. ACCEPTANCE OF AND CHANGES TO THIS PRIVACY POLICY

The User must have read and agreed to the conditions on the protection of personal data in this Privacy Policy, and must accept the processing of their personal data so that the Controller can proceed in the manner, for the periods and for the purposes stated. Use of the Website implies acceptance of its Privacy Policy.

Cortana Systems reserves the right to amend its Privacy Policy at its own discretion, or because of a change in legislation, case law or the doctrine of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be notified expressly to the User. The User is advised to check this page periodically for the latest changes or updates.

This Privacy Policy was updated to align with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.

This website privacy-policy document was created with a free online privacy-policy template generator on 23/02/2026.

Our public opening hours are Monday to Friday from 9:00 to 18:00, and from 9:00 to 14:00 on Fridays.